Refund Policy for Uzabiz
Effective Date: June 30, 2025
Last Updated: June 30, 2025
Thank you for choosing Uzabiz. We aim to provide reliable, high-quality WhatsApp and Telegram automation tools for your business marketing needs.
This Refund Policy outlines the circumstances under which refunds may be granted and how to request one.
1. Subscription Payments
Uzabiz operates on a prepaid subscription model (monthly or annual). All payments are billed in advance and are non-refundable, except under the limited conditions outlined below.
2. Eligible Refunds
We may offer a refund in the following cases:
- Duplicate payment – if you were charged more than once for the same subscription.
- Service not delivered – if you are unable to access the platform due to a technical issue on our end for more than 48 hours and we fail to resolve it.
- Billing error – if you were charged incorrectly for a plan you did not select.
💡 Refunds for approved cases will be made to the original payment method used during purchase.
3. Non-Refundable Situations
We do not offer refunds for:
- Change of mind or unused time in your subscription
- Misuse or violation of our Acceptable Use Policy
- Account suspension or termination due to policy violations
- Failure to understand service limitations before purchase
- Missed renewal or forgetting to cancel before the billing date
4. Refund Request Timeframe
Refund requests must be submitted within 7 days of the transaction. Requests after this period will not be honored.
5. How to Request a Refund
To request a refund, contact us at:
📧 billing@uzabiz.africa
Include the following details:
- Your full name
- Registered email address
- Payment transaction ID
- Reason for the refund request
We’ll review your request and respond within 5 business days.
6. Plan Downgrades & Cancellations
You can downgrade or cancel your subscription anytime from your account dashboard. Downgrades take effect from the next billing cycle. We do not prorate or refund unused time.
7. Questions?
If you have any questions about this Refund Policy, reach out to us at:
📧 support@uzabiz.africa
